We focus on three key areas, all equally important as part of a transformational journey to excellence. Depending on your project, we may combine all three for a holistic solution or may focus on the individual areas.
People
We help you to maximize your performance through a people-centric approach: from reviewing the entire customer experience, to reviewing your team structure, cohesion and skills. Creating an agile team willing to embrace change and innovation, and understanding that the customer is central to all activities, is critical for success today.
Process
Central to performance improvement, operational excellence is dependent on process efficiency and adoption of the right technology to support the process. We help you to analyse and optimise your key processes with a view to improving your customer journey and/or maximizing your operational performance.
Innovation
Whether it’s incremental or radical, innovation today is crucial to the survival of all organizations. Encouraging innovative thinking can be challenging for incumbent companies. And yet, with rapidly changing customer needs, and decreasing barriers to entry in many industries, it is crucial to stay ahead of the curve. We provide you with the tools for, and help you to foster, an innovative environment in which your products and services remain relevant and adapted to current and future needs.
Methods
We spend time interviewing you and your key stakeholders to fully understand your needs. Once we have defined the problem together, then we will propose a solution which we can refine with you until you are happy with the proposal.
Our proposals may include classic consulting (discovery, analysis, research and recommendations), facilitation (workshops, team building), training or a combination of all three, depending on your needs.
Some recent examples include:
Digital Transformation
- Key elements of digital transformation workhop
- Process optimization training
- Innovation & creativity using design thinking workhop
- Digital marketing recommendations for launch of a new venture
Team Building
- CliftonStrengths assessment facilitation
- Roles & responsibilities facilitation for a team reorganization
- Building high performance teams workshop
Product & Services
- Portolio audit with recommendations for investment, performance improvement and divestiture
- Customer journey analysis with recommendations for short and long term improvements
- Change management & customer orientation workshop
Blue Daffodil 